Privacy Policy

Crossover Lifestyle operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Crossover Lifestyle is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from Crossover Lifestyle, or otherwise communicate with us.

Personal Information We Collect or Process

We collect information that identifies or can reasonably be linked to you. This includes:

  • Contact details: Name, billing address, shipping address, phone number, and email address.

  • Financial information: Payment card information, transaction details, and payment confirmation.

  • Account information: Username, password, and shopping preferences.

  • Transaction information: Items you view, put in your cart, or purchase (including bags, apparel, and accessories).

  • Communications: Information included in support inquiries or WhatsApp chats.

  • Device & Usage information: IP address, browser type, and how you navigate our store.

How We Use Your Personal Information

We use your data to:

  • Provide & Tailor Services: Process payments, fulfill orders, and recommend products based on your style.

  • Marketing: Send promotional updates via email or text (you can opt-out at any time).

  • Security: Detect and prevent fraud to ensure a safe shopping experience.

  • Communication: Provide customer support and order updates.

How We Disclose Personal Information

We may share your information with:

  • Shopify & Service Providers: To manage IT, payments, and shipping logistics.

  • Marketing Partners: To show you relevant advertisements based on your interests.

  • Legal Compliance: When required by law or to protect our rights and the safety of our users.

Relationship with Shopify

Crossover Lifestyle is hosted by Shopify. Shopify processes your personal information to help us run and improve our store. Shopify may also use your data to provide enhanced features across different merchants. To learn more, visit the Shopify Consumer Privacy Policy.

Security and Retention

While we implement security measures to protect your data, no system is "perfectly secure." We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Delete or Correct your data.

  • Opt-out of marketing communications.

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our business or for regulatory reasons. The revised version will be posted here with an updated "Last updated" date.

Contact Information

If you have questions or complaints regarding our privacy practices, please reach out to us:

  • Email: contact@crossoverlifestyle.com

  • WhatsApp: 03073958179