Return & Exchange Policy

All products purchased from Crossover Lifestyle are eligible for exchange or return within 7 days of purchase under the following conditions:

  • Faulty or Defective Items: The item is faulty, damaged, or defective when delivered.

  • Incorrect Orders: The item does not match the product description or is different from what you ordered.

Shipping Charges

  • Defective/Incorrect Products: If we send you a defective, damaged, or incorrect item, Crossover Lifestyle will bear all shipping charges for the return and replacement.

  • Change of Mind: For returns or exchanges due to a change of mind, the customer will be responsible for all shipping charges associated with sending the item back to us.

How to Raise a Request

If you would like to report an issue or initiate a return, please contact us within 3 days of delivery at:

  • 📧 Email: contact@crossoverlifestyle.com

  • 💬 WhatsApp: 03073958179

At Crossover Lifestyle, we review every case individually and aim to handle all concerns fairly and respectfully.

Non-Eligible Cases

We cannot process returns or exchanges in the following scenarios:

  • Requests made after the 7-day exchange period.

  • Products that are damaged due to use.

  • Products that have been altered, tampered with, or are not in their original condition.